Last updated February 14, 2017

Does VeloPress make e-book editions for every book?

No. VeloPress has committed to making e-book editions of most new titles. Coffee table and large format books might not be converted because of the expense and expected sales.

Which retailers carry VeloPress ebooks and why can’t I find the one I want?

VeloPress has committed to converting most new print books to the three most popular e-book formats: Mobipocket (for Amazon’s Kindle) and EPUB/EPUB3 (every other device including Android, Google Play, Apple iOS, Barnes & Noble Nook, KOBO, SONY, OverDrive for libraries, etc.). Most VeloPress e-books are available in roughly 40 countries through 35 retailers.

If you have been unable to find an e-book and the print edition just released, it’s probably because VeloPress is still converting the e-book.

Why can’t I find an e-book on Amazon?

If you have been unable to find an e-book on Amazon, it’s likely because Amazon split its print and e-book departments in 2014 into “Books” and “Kindle Store”, which actually makes it more difficult for customers to find e-books. You might find the e-book you want by searching for it in “All Departments”, which often will show both print and e-book results, or in the “Kindle” Department.

Why do e-books release after the print edition?

Before releasing an e-book edition, we test the files on several of the most popular e-book reading devices to make sure they render properly, yet there are too many devices and too many screen sizes and resolutions for us to ensure that our e-book conversions will render properly on all devices. In fact, it is this wide variety that delays the release of our e-book editions. Straight-text books (like most memoirs) are easily converted and render nicely on a wide variety of devices, so these e-books are often released within a month of the print edition’s release and sometimes simultaneously. Highly illustrated books can take 2-4 months to convert to the several e-book formats we produce.

We have found that our highly illustrated books like the Training Bibles and Zinn bike maintenance books require much more care during conversion for them to render properly on a wide variety of e-book readers. The quick-and-easy conversion process used by many other publishers creates e-books that do not meet our high standards. These quickly converted e-books often display illustrations in the wrong places, on the wrong pages, and can render tables and charts unreadable. They can also break page links and indexes. To make sure our e-books work as well as our print books, VeloPress must carefully convert our e-books, which takes extra time, sometimes releasing several months after the print book is available.

VeloPress is not willing to make a product that will not meet our quality standards because of current e-book reader formats, screens, and technology. Take the Zinn bike maintenance books, for example. The Zinn books are so highly illustrated (over 700 illustrations in the newest edition) that converting them would be extraordinarily expensive. More importantly, we’re not confident they would render properly, which could cause a safety issue for readers using the e-books to tune, repair, maintain, or upgrade their bicycles. Once converted, the wide variety of e-book readers simply cannot display the images and text predictably and reliably enough to make e-book editions available for sale. We believe the book would be exceptionally difficult to use on a small screen, like those on smartphones. We are also very concerned that a critical bike part could display with the wrong text, which could be very confusing and lead to a reader damaging an expensive bike component or using it improperly, which might present a safety issue. We’re not willing to risk that.

Why isn’t an e-book available in my country?

Once converted, VeloPress distributes most e-books to roughly 40 countries including the Euro zone through over 35 e-book retailers. If a retailer in one of these 40 countries wants to “stock” and sell a VeloPress e-book, they can.

VeloPress has no control over whether or not retailers choose to “stock” and sell our e-books; we are only able to make the e-books available to them. In our experience, Amazon, Google Play, and Apple are the most likely retailers to sell VeloPress e-books in your country.

If you cannot find the e-book you’d like, we recommend that you contact the customer service departments of the top e-book retailers in your nation to request the e-book be made available for purchase. The best method is to email customer service with the title, subtitle, author of the book and the make/model of your e-book reader. If you can find a competing e-book retailer that does sell the book in your country, we recommend sending their product page URL to customer service as well, so they see that their competition is offering the title.

Some customers choose to buy only e-books for their convenience. If the e-book edition you seek has not been released within a few months of the print edition’s release, please email us at dtrendler@competitorgroup.com. If we receive enough requests, we might choose to invest in the conversion. Likewise, if you suspect you are not in one of the 40 countries our e-books are available, you can ask us to check or request that we expand distribution to include your country. (We make no promises, but we’ll consider it.)

Which devices do VeloPress e-books work with?

VeloPress converts print books to e-book editions for all major e-book reader devices that use Mobipocket, EPUB, and EPUB3 e-book standards. We quality check our e-book conversions on Kindle, Nook, and iPad.

Retailers also make our e-books available for Sony, Apple OS devices, Android devices, and many mobile devices like smartphones and tables. Many of these devices can run e-book reader apps like the Kindle, Nook, and Google Play apps, but these devices may not properly render a VeloPress e-book because of screen sizes, screen resolution, or other OS incompatibilities. In other words, simply because a retailer makes it possible to buy an e-book does not necessarily mean that you’ll be able to read it the way you expect. VeloPress does not guarantee or warranty e-books for this reason. E-books are not mobile apps; customers should not expect a cookbook to render well on a smartphone, for example. Books like this would likely require an expensive conversion from print book to mobile app, and we know from industry trends that these conversions are rarely viable.

How do I return an e-book?

Because we are diligent about e-book quality, VeloPress has an extremely low returns rate for e-books. Before you try to return an e-book, we would appreciate it if you would e-mail us at dtrendler@competitorgroup to describe your problem. We have occasionally updated e-books to address problems with early versions and we might be able to suggest a fix for you. Readers experiencing problems with an e-book can try to return an e-book to the retailer they bought it from, according to that retailer’s customer service policies. VeloPress carefully converts print editions to e-book formats, but these types of books tend to inspire the most questions from readers:

  • Books with many photographs like cookbooks
  • Books with many tables and charts (especially training plans with large charts and tables)
  • Books with larger print trim sizes (8 ½” x 11”, for example)
  • “Fixed layout” ebooks that work similarly to a pdf and which are difficult to use on small screens.

I’m having trouble reading the training plan chart. Will you please email me the pdfs?

Unfortunately, VeloPress cannot release pdfs of our books because they occasionally end up on file-sharing websites, sometimes completely by accident or because a customer’s computer, device, or account gets hacked. These sites violate the law, steal sales from our authors, and make it difficult to take down an illegally shared file.

The e-book is working fine, but I find it difficult to use. Can you send me the pdfs? I’ll swear I bought the e-book (and I’ll even prove it)!

Print books and e-books have pros and cons. VeloPress believes that the print format works best for most of our books. The e-book format is great for displaying text-heavy books like fiction books or memoirs, which is why those parts of the book publishing industry are so heavily dominated by e-book sales. Nonfiction books, especially how-to books, are still vastly more popular in print format because the print editions are much easier to use for this type of content. If the e-book is truly unusable for you, we recommend returning your e-book edition to the retailer you bought it from and using your refund toward the print edition.

Unfortunately, VeloPress cannot release pdfs of our books because they occasionally end up on file-sharing websites, sometimes completely by accident or because a customer’s computer, device, or account gets hacked. These sites violate the law, steal sales from our authors, and make it difficult to take down an illegally shared file.

I bought the print book, but it’s really heavy. Can you send me the pdfs or give me the e-book for free?

It’s true; VeloPress books are usually comprehensive and that makes them heavy! We believe portability is a selling feature of e-books and not print books. If your print book is inconvenient, we recommend returning it to the retailer you bought it from and using your refund toward the e-book edition.

Unfortunately, VeloPress cannot release pdfs of our books because they occasionally end up on file-sharing websites, sometimes completely by accident or because a customer’s computer, device, or account gets hacked. These sites violate the law, steal sales from our authors, and make it difficult to take down an illegally shared file.

Problem: The illustration (photo, table, chart, drawing) is too small.

Solution: VeloPress e-books contain zoomable images. If your e-book reader allows zooming (by double-tapping a chart or image), zoom in. If the image is still too small, you may be experiencing an incompatability. We recommend returning the e-book to the retailer you bought it from and using your refund toward a different e-book for a different device or toward the print edition.

Problem: The illustration doesn’t appear with the text.

Solution: VeloPress quality checks for this carefully, so we hope it’s a font display issue. Try scaling your font size larger or smaller or changing the font. This may improve the problem. If not, we’d appreciate you letting us know at dtrendler@competitorgroup.com.

Problem: The illustrations don’t appear in the book at all.

Solution: This is likely a corrupted file. We recommend returning the e-book to the retailer you bought it from and using your refund toward a different e-book for a different device or toward the print edition. If you would prefer the print edition instead, please notify VeloPress at dtrendler@competitorgroup.com preferably with some digital photos (smartphone or screenshot) that clearly show the problem and we’ll offer you a discount on a print edition to thank you for bringing the problem to our attention.

Problem: Something is wrong with image gallery slideshows and I’ve already tried all the above suggestions.

Solution: A few early editions of a few e-books have had photograph slideshow problems, like Swim Speed Secrets. We have since fixed this issue and released new e-book files to all affected e-book retailers. If you have already tried all of the suggestions above and you are still having the image display problem, then we can offer one last-ditch fix that seems to resolve the display problem in most e-book readers including Kindle and Nook. Close the e-book and use your e-book reader’s option to “archive” or “delete” the e-book file. Fully power off your e-book reader. Turn your e-book reader back on and visit your e-book reader’s library or online retail site and try to re-download the e-book file again. (Since you have purchased the e-book file once already, you should not have to purchase it again at this time.) This should download the new, corrected e-book files and overwrite the archived or deleted old e-book files. You might need to turn off and turn on your device again for the new file to register. If this process does not work for you, we hope you are able to return the e-book to the online retailer that sold it to you. If you are interested in a print edition of the book as a replacement for the e-book, please email a few photos that clearly show the problem you are having to Dave at dtrendler@competitorgroup.com and we will consider either an exchange or a discount on the print edition, depending on the circumstances of your situation. Please be warned that we are unlikely to replace e-books with a free print book unless you can show that you purchased the e-book very recently and have been unable to return it for refund to the retailer you bought it from.

Problem: The e-book is not available in my country.

Solution: VeloPress releases e-books in 40 countries including the Euro Zone through 35 retailers. Retailers in those countries do not always choose to carry our e-books. Customers should notify VeloPress at dtrendler@competitorgroup.com and then make a customer service request of the e-book retailer in their country to carry the book. If the reader lives outside one of the 40 countries, notify VeloPress. If we get enough requests, we will do the paperwork required to release the e-book in more countries.

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